Refund policy
Our Commitment to Satisfaction: Returns & Refunds
At southernmarineproducts, we stand behind the quality of our curation. However, should your acquisition not meet your expectations, we have established a straightforward, transparent return framework to ensure your peace of mind.
Your 30-Day Evaluation Window You are entitled to initiate a return within exactly 30 days from the date your consignment is recorded as successfully delivered to your premises. Requests made beyond this 30-day threshold cannot be accommodated.
Criteria for Eligibility To qualify for a reimbursement, the dispatched item must be returned to us in a pristine, resalable state. This strictly means the merchandise must be:
-
Completely new and unused.
-
Enclosed within its original, undamaged packaging, retaining all integrated tags, manuals, and protective materials.
Financial Stipulations
-
Zero Restocking Fees: We do not penalize our clientele for changing their minds. Your return will be processed with a 0% restocking fee.
-
Return Transit Costs: The financial responsibility for conveying the returned goods back to our UK facility rests entirely with the customer. We highly advise utilizing a tracked parcel service to guarantee safe arrival.
The Return Procedure (Step-by-Step)
-
Notification: Dispatch an email to Support@southernmarineproducts.uk detailing your order reference and the reason for the return.
-
Authorization: Our compliance team will respond within 24 hours with a formal Return Authorization and the designated mailing address.
-
Dispatch: Securely package the items and dispatch them via post/mail.
-
Inspection & Reimbursement: Upon receiving your parcel, our technicians require 3 to 7 business days to inspect the goods. Once validated, your refund will be immediately routed back to your original payment infrastructure. Please allow your banking institution customary processing time to reflect the balance.